At Hikaye 9 LLC, we are committed to providing dependable lawn, garden, backyard, and outdoor equipment. This Warranty & Guarantee Policy explains how product warranties, defective-product claims, and customer support are handled for purchases made through Hikaye 9.
Our Quality Commitment
We carefully select the products offered through Hikaye 9 with a focus on quality, reliability, functionality, and value.
If you experience a problem with an item purchased from us, our team will assist you in determining the appropriate next step based on the product, the nature of the issue, and any applicable manufacturer warranty.
Manufacturer Warranties
Many products sold by Hikaye 9, including lawn mowers, generators, power tools, and other outdoor equipment, may be covered by a manufacturer’s warranty.
Warranty terms vary by manufacturer and product. Depending on the item, a manufacturer’s warranty may cover certain defects in materials or workmanship for a specified period.
The applicable warranty period, exclusions, registration requirements, and available remedies are determined by the manufacturer.
Where applicable, please retain your Hikaye 9 order confirmation, receipt, serial number, and product documentation, as these may be required for a warranty claim.
Warranty Assistance
If you believe your product has a manufacturing defect, contact us at:
Please provide:
- Your full name
- Order number
- Product name
- Product serial number, if applicable
- Description of the problem
- Photographs or video showing the issue when appropriate
- Any relevant error codes or diagnostic information
Our team will review the information and help determine the appropriate warranty or support process.
Damaged or Defective on Arrival
Please inspect your equipment as soon as possible after delivery.
If an item arrives damaged, defective, incomplete, or incorrect, contact us promptly.
Where appropriate, we may request photographs of:
- The product
- The damaged area
- The shipping carton
- Internal packaging
- Shipping labels
- Serial or model numbers
If we confirm that an eligible product arrived damaged, defective, or incorrect, we will provide an appropriate resolution in accordance with our Refund & Return Policy and applicable law.
What Warranties Generally Do Not Cover
Unless otherwise provided by the applicable manufacturer warranty or required by law, warranty coverage generally does not extend to problems resulting from:
- Normal wear and tear
- Accidental or cosmetic damage
- Misuse or abuse
- Improper assembly or installation
- Failure to follow operating instructions
- Improper maintenance
- Unauthorized modifications
- Repairs performed improperly or by unauthorized parties
- Use of incompatible parts or accessories
- Improper fuel, oil, batteries, or electrical connections
- Commercial use of equipment intended solely for residential use
- Damage caused by weather, flooding, fire, corrosion, or other external conditions
The specific manufacturer’s warranty terms applicable to your product will control where a manufacturer warranty applies.
Lawn Mower & Garden Equipment Expertise
Hikaye 9 brings years of hands-on experience with lawn mowers and garden equipment, including equipment maintenance and repair.
When you contact us about an equipment problem, we may be able to help identify whether the issue appears related to operation, maintenance, repair, a replacement component, or a potential warranty claim.
However, technical guidance provided by our customer-support team does not replace the manufacturer’s operating and safety instructions.
Generator & Power Equipment Safety
Generators, lawn mowers, and other powered equipment must always be operated and maintained according to the manufacturer’s instructions.
Never continue operating equipment that appears unsafe, severely damaged, leaking, overheating, producing abnormal smoke, or otherwise presenting a potential safety hazard.
For generators in particular, always follow manufacturer requirements concerning carbon monoxide, ventilation, fueling, placement, and electrical connections.
Repairs
Where Hikaye 9 provides repair services, repair work may be subject to separate service terms, estimates, parts availability, and labor charges.
A manufacturer’s warranty does not necessarily cover third-party repairs unless authorized under that manufacturer’s warranty program.
Please contact us before arranging repairs if you believe the problem may qualify for warranty coverage.
Replacement Parts
Replacement parts may have separate warranty conditions from complete equipment.
Customers are responsible for confirming compatibility before installing a replacement part. If you are uncertain about compatibility, contact us before installation with the equipment’s model and relevant product information.
Our Customer Satisfaction Guarantee
Our goal is to provide customers with dependable products, clear information, and responsive support.
If something is not right with your order, contact us. We will review the circumstances and work with you toward an appropriate resolution under our applicable policies.
This satisfaction commitment does not create an unlimited product warranty or replace specific manufacturer warranty terms.
Returns vs. Warranty Claims
A return and a warranty claim are different.
Eligible returns are governed by our Refund & Return Policy, including the applicable return period and product-condition requirements.
Warranty claims generally concern defects or failures covered by a manufacturer’s warranty after purchase. A product being outside our standard return period does not necessarily mean that an applicable manufacturer warranty has expired.
Proof of Purchase
We recommend keeping your:
Order confirmation • Receipt • Model number • Serial number • Warranty documentation
Proof of purchase may be necessary to verify eligibility for warranty assistance.
Limitation
Nothing in this policy is intended to exclude or restrict any warranty, remedy, or consumer right that cannot legally be excluded or restricted under applicable law.
Any manufacturer’s warranty is subject to the manufacturer’s own terms, conditions, limitations, and exclusions.
Contact Hikaye 9
For warranty questions, product issues, repair inquiries, or assistance with your equipment, contact:
Hikaye 9 LLC
29 W Main St
Smithtown, NY 11787
United States
Email: support@hikaye9.com
Phone: +1 (631) 899-7427
Hikaye 9 — Better Equipment. Better Outdoors.