Browse our products, choose the equipment or item you need, add it to your cart, and proceed to checkout. Before submitting your order, please review your products, quantities, shipping address, and payment information.

Yes. After your order is successfully placed, an order confirmation should be sent to the email address provided during checkout. If you do not see it, please check your spam or junk folder.

Contact us as soon as possible at support@hikaye9.com. We will make reasonable efforts to accommodate your request before the order has been processed or shipped. Once an order has shipped, it may need to be handled according to our Refund & Return Policy.

Orders are typically processed within 1–3 business days. Business days are Monday through Friday, excluding U.S. federal holidays.

After processing, the estimated transit time is 5–7 business days. Your estimated total delivery timeframe is therefore approximately 6–10 business days.

When tracking is available, tracking information will be provided after your order has shipped. Please allow some time for the carrier system to update after the shipping label is created.

First, review your tracking information for the latest carrier update. If your order has passed the estimated delivery timeframe, contact us at support@hikaye9.com with your order number.

Contact us immediately. We will make reasonable efforts to update your shipping information before the order leaves our facility, but changes cannot be guaranteed after processing or shipment.

We accept eligible returns within 30 days of delivery. Products should generally be unused, uninstalled, and in their original condition with original packaging, manuals, accessories, and components where applicable.

Contact us at support@hikaye9.com before returning any product. Please include your order number, the product you wish to return, and the reason for the return.

For eligible change-of-mind returns, customers are responsible for return shipping costs. If a product arrived damaged, defective, or incorrect due to our error, Hikaye 9 will cover the applicable return shipping cost for an approved return.

Once a return has been received, inspected, and approved, the refund is issued to the original payment method. Please allow approximately 5–10 business days after processing for the funds to appear, depending on your bank or payment provider.

Hikaye 9 offers outdoor and garden products that may include lawn mowers, generators, backyard equipment, garden tools, outdoor power equipment, accessories, and related products.

Review the product specifications, recommended use, power source, dimensions, and manufacturer information. If you need help choosing, contact our team with details about your yard, intended use, and equipment requirements.

Yes. Hikaye 9 is built around years of hands-on experience with lawn mowers, garden equipment, outdoor tools, maintenance, and repair. We can help customers better understand equipment and common product issues.

We make reasonable efforts to display products accurately. However, colors may vary slightly based on screen settings, and manufacturers may occasionally update packaging, minor design details, or specifications.

Some products may include manufacturer warranties. Warranty duration, coverage, exclusions, and claim procedures vary depending on the manufacturer and product.

Contact us at support@hikaye9.com with your order number, product name, serial number if applicable, a description of the issue, and photos or video where helpful.

Contact us as soon as possible and provide your order number, a description of the issue, and clear photographs of the product and packaging where applicable. We will review the claim and provide an appropriate resolution for eligible cases.

We accept the payment methods displayed during checkout. Depending on availability, these may include major credit and debit cards such as Visa, Mastercard, American Express, and Discover.

Prices on our U.S. store are displayed in United States Dollars (USD) unless otherwise stated.

Payments are handled through the payment services available during checkout. For your security, never send your full card number, CVV, PIN, or online banking password by email.

Hikaye 9 LLC
29 W Main St
Smithtown, NY 11787
United States

Email: support@hikaye9.com
Phone: +1 (631) 899-7427