This Privacy Policy explains how Hikaye 9 LLC (“Hikaye 9,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit our website, purchase our products, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

  • Name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Order and purchase information
  • Account information
  • Customer service communications
  • Return, refund, and warranty information
  • Information you provide through forms or other communications

When you make a purchase, payment information may be collected and processed by our payment service providers. We generally do not directly store your complete credit or debit card number.

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, operating system, pages viewed, referring pages, and general website interaction information.

2. How We Use Your Information

We may use personal information to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Process payments
  • Provide order confirmations and tracking information
  • Handle returns, refunds, exchanges, and warranty requests
  • Provide customer service
  • Maintain customer accounts
  • Detect and prevent fraud, abuse, and unauthorized transactions
  • Maintain the security and functionality of our website
  • Improve our products, website, and customer experience
  • Send transactional communications about your orders
  • Send marketing communications where permitted and subject to applicable choices
  • Comply with legal, tax, accounting, and regulatory obligations
  • Enforce our policies and protect our legal rights

3. Payments

Payments made through our website may be processed by third-party payment processors.

These providers may collect information necessary to complete your transaction, such as payment card information, billing information, and transaction details.

Payment processors handle this information according to their own privacy and security practices.

4. WooCommerce and Website Services

Our online store may use WooCommerce and related WordPress services and extensions to provide shopping cart, checkout, account, order management, and other e-commerce functionality.

Information necessary to operate these features may be processed through these systems and service providers.

5. Shipping and Delivery

To fulfill your order, we may share necessary information with shipping carriers, fulfillment providers, and logistics partners.

This may include your:

  • Name
  • Delivery address
  • Telephone number
  • Email address
  • Order and shipment information

We provide these parties with information necessary to perform services related to your order.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate and improve the website.

Cookies may be used to:

  • Maintain your shopping cart
  • Remember preferences
  • Keep you signed into your account
  • Support checkout functionality
  • Measure website traffic and performance
  • Improve website functionality
  • Help prevent fraud and abuse
  • Support advertising or analytics features where applicable

Depending on your browser and applicable law, you may be able to block or delete certain cookies. Disabling essential cookies may prevent some website features from functioning properly.

7. Analytics

We may use analytics services to better understand how visitors use our website.

These services may collect information such as device information, approximate location derived from an IP address, pages visited, referral information, and interactions with the website.

We use this information to understand website performance and improve our services.

8. Marketing Communications

If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may send information about products, promotions, offers, or company updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

You may still receive non-marketing communications necessary for your transactions, such as order confirmations, shipping updates, security notices, and customer service messages.

9. How We Share Personal Information

We may disclose personal information to service providers and other parties that assist us with operating our business, including providers of:

  • Website hosting
  • E-commerce functionality
  • Payment processing
  • Shipping and fulfillment
  • Email and communications
  • Analytics
  • Fraud prevention and security
  • Customer support
  • Professional, accounting, or legal services

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights or property, investigate fraud or security incidents, or protect customers and others.

If our business is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction subject to applicable law.

10. Sale or Sharing of Personal Information

We do not sell personal information for money in the ordinary meaning of the term.

However, certain advertising, analytics, or cookie technologies can be treated as a “sale,” “sharing,” or targeted advertising under some U.S. state privacy laws.

Where applicable, eligible consumers may have the right to opt out of such processing.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Fulfill orders
  • Maintain transaction records
  • Provide customer service
  • Resolve disputes
  • Prevent fraud
  • Meet accounting and tax requirements
  • Comply with applicable legal obligations

Retention periods may vary depending on the type of information and why it was collected.

12. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no internet transmission, electronic storage system, or security method can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

13. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights concerning your personal information, which may include the right to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Obtain information about how your information is used or disclosed
  • Opt out of certain forms of targeted advertising, sale, or sharing where applicable
  • Withdraw consent where processing is based on consent
  • Appeal certain decisions regarding a privacy request where required by law

These rights are not absolute and may be subject to legal exceptions.

To submit a privacy request, contact us at support@hikaye9.com.

We may need to verify your identity before processing certain requests.

14. Children’s Privacy

Our website and products are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review the matter.

15. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, or content practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, technology, services, or legal requirements.

When we make changes, we may update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy request, contact:

Hikaye 9 LLC
29 W Main St
Smithtown, NY 11787
United States

Email: support@hikaye9.com
Phone: +1 (631) 899-7427