At Hikaye 9 LLC, we want our customers to shop with confidence. If you are not satisfied with an eligible purchase, you may request a return in accordance with the policy below.

30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To qualify for a return, the item should generally be:

  • In its original condition
  • Unused and uninstalled
  • Free from damage caused after delivery
  • Returned with its original packaging, manuals, accessories, parts, and included components
  • Accompanied by proof of purchase or your order number

Before sending an item back, please contact us at support@hikaye9.com to request return instructions.

Returns sent without contacting us first may experience processing delays.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If your product arrives damaged, defective, or different from what you ordered, contact us promptly at support@hikaye9.com.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the shipping packaging when applicable

If we confirm that the product arrived damaged, defective, or incorrect due to our error, we will provide an appropriate resolution, which may include a replacement, refund, or return instructions.

For an approved return resulting from our error, Hikaye 9 LLC will cover the applicable return shipping cost.

Change-of-Mind Returns

If you change your mind about an eligible purchase, you may request a return within the 30-day return period.

For change-of-mind returns, the customer is responsible for the return shipping costs.

Original shipping charges, if any, are generally non-refundable unless the return is due to an error by Hikaye 9 LLC or otherwise required by law.

Because outdoor equipment can be large or heavy, we recommend contacting us before arranging return transportation.

Non-Returnable Items

Certain products may not be eligible for a standard change-of-mind return, including:

  • Products that have been used, installed, modified, or materially altered
  • Products damaged through misuse, improper operation, or improper installation
  • Items missing important components or accessories
  • Items returned outside the 30-day return period
  • Gift cards
  • Special-order or custom products where clearly identified as non-returnable before purchase

This does not limit any rights you may have regarding products that arrive damaged, defective, or incorrect.

Lawn Mowers, Generators & Outdoor Equipment

Lawn mowers, generators, power equipment, and similar products should be inspected before use.

For change-of-mind returns, equipment that has been used, fueled, operated, assembled in a manner that materially changes its condition, or otherwise cannot be resold as new may not qualify for a standard return.

If equipment appears defective, contact us before attempting extensive repairs or modifications so we can review the issue and provide appropriate assistance.

Return Process

To request a return, email support@hikaye9.com with your order number, the item you wish to return, and the reason for the return.

Once your request is reviewed, we will provide the applicable return instructions. Please do not send products to an address without first receiving return instructions from us.

Customers are responsible for packaging change-of-mind returns securely. We recommend using a trackable shipping method for valuable items.

Refunds

Once an eligible returned item is received, we will inspect it and notify you of the status of your refund.

If approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days after a refund has been issued for it to appear in your account. Actual posting times depend on your bank, card issuer, or payment provider.

Exchanges

If you receive a damaged, defective, or incorrect item and a replacement is appropriate, contact us at support@hikaye9.com.

For a standard change-of-mind purchase, the simplest option may be to return the eligible item and place a new order for the desired product.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to cancel the order before it is processed or shipped. Once an order has entered fulfillment or has shipped, cancellation may no longer be possible and the order may need to be handled as a return.

Warranty Claims

Manufacturer warranties and Hikaye 9 LLC’s return policy are separate.

Some lawn mowers, generators, tools, and outdoor equipment may include a manufacturer’s warranty. Warranty coverage and procedures may vary by product and manufacturer.

For warranty assistance, contact us with your order information and details about the issue.

Contact Us

For questions about returns, refunds, damaged products, or your order, contact:

Hikaye 9 LLC
29 W Main St
Smithtown, NY 11787
United States

Email: support@hikaye9.com
Phone: +1 (631) 899-7427