At Hikaye 9 LLC, we welcome bulk purchase inquiries from businesses, contractors, property managers, landscapers, organizations, and customers who need larger quantities of lawn, garden, backyard, and outdoor equipment.
This Bulk Order Policy explains how bulk-order requests, pricing, payments, shipping, cancellations, and returns are handled.
1. What Is a Bulk Order?
A bulk order is an order involving larger-than-standard quantities, high-value equipment purchases, or multiple units of the same or related products.
Bulk orders may include products such as:
- Lawn mowers
- Generators
- Garden equipment
- Outdoor power equipment
- Backyard equipment
- Tools and accessories
- Replacement parts
- Other eligible Hikaye 9 products
Not every product or quantity will necessarily qualify for bulk-order pricing.
2. Requesting a Bulk Order
To request a bulk order, contact our team at:
Email: support@hikaye9.com
Phone: +1 (631) 899-7427
Please provide as much information as possible, including:
- Your full name
- Company or organization name, if applicable
- Email address and telephone number
- Billing and delivery location
- Products you are interested in
- Requested quantities
- Desired delivery timeframe
- Any special delivery requirements
Our team will review your request and confirm product availability and applicable terms.
3. Bulk Pricing
Eligible bulk purchases may qualify for special volume pricing or discounts.
Bulk pricing depends on factors including:
- Product type
- Quantity
- Current inventory
- Supplier availability
- Manufacturer pricing
- Shipping requirements
- Delivery location
Any bulk discount or special price must be confirmed by Hikaye 9 LLC in an official quotation or invoice before payment.
Prices shown on our website do not necessarily represent the final pricing available for an approved bulk order.
4. Quotes
After reviewing your request, we may provide a written quotation containing relevant information such as:
Products • Quantities • Unit prices • Discounts • Shipping charges • Taxes • Estimated availability • Total price
Quotes may remain valid only for the period stated in the quotation.
Product availability and supplier pricing can change, so an expired quotation may need to be recalculated.
5. Payment
Approved bulk orders must be paid using the payment method specified in the applicable quotation or invoice.
Depending on the order, available payment options may differ from those offered through our standard online checkout.
Payment instructions will be provided directly by Hikaye 9 LLC where applicable.
For your security, always verify payment instructions before sending funds. Hikaye 9 LLC will never ask you to send passwords, PINs, or complete payment-card security information by email.
6. Order Confirmation
A bulk-order inquiry or quotation does not by itself guarantee inventory or constitute final acceptance of an order.
A bulk order is considered confirmed after the applicable terms have been accepted, required payment has been successfully received or authorized, and Hikaye 9 LLC has confirmed the order.
We recommend reviewing all product models, quantities, delivery information, and pricing carefully before approving your order.
7. Product Availability
Bulk quantities may require additional sourcing from our suppliers.
As a result, availability may differ from the stock shown on our website.
If some products are unavailable, we may contact you to discuss alternatives, revised quantities, estimated restocking, or other available options.
We will not substitute materially different products without appropriate customer approval.
8. Processing Time
Our standard online-order processing timeframe is generally 1–3 business days, but bulk orders may require additional processing time.
Processing time can vary based on:
- Order size
- Product availability
- Supplier lead times
- Freight arrangements
- Quantity
- Special handling requirements
An estimated timeframe will be provided when reasonably available.
9. Bulk Order Shipping
Bulk orders may require parcel shipping, palletized freight, commercial freight, or another appropriate delivery method.
Standard shipping promotions may not apply to all bulk or freight orders.
Any applicable shipping or freight charges will be communicated in the quotation or before the bulk order is finalized.
10. Freight & Large Equipment Delivery
Large lawn mowers, generators, outdoor equipment, and other oversized products may require freight delivery.
Depending on the shipment, the carrier may contact the recipient to arrange a delivery appointment.
Customers are responsible for providing accurate delivery information and notifying us in advance of special delivery conditions that could affect delivery.
These may include limited-access locations, residential freight delivery, restricted entrances, or other unusual delivery requirements.
11. Inspecting Bulk Deliveries
Please inspect bulk and freight shipments promptly upon delivery.
If there is visible shipping damage, note the damage with the carrier where appropriate and take clear photographs before removing or discarding packaging.
Report damaged, missing, or incorrect products to:
Please include your order information and photographs when applicable.
12. Changes & Cancellations
Because bulk orders may involve special pricing, supplier commitments, freight arrangements, or products sourced specifically for the customer, changes and cancellations should be requested as soon as possible.
We will make reasonable efforts to accommodate a cancellation or modification before the order enters fulfillment.
Once products have been specially sourced, prepared, shipped, or committed to a supplier order, cancellation may no longer be possible or may be subject to costs already incurred, where permitted by applicable law.
Any special cancellation conditions will be communicated before finalizing an affected bulk order.
13. Bulk Order Returns
Bulk-order returns are reviewed according to our Refund & Return Policy and any additional terms disclosed and agreed to before the bulk purchase is finalized.
Products that arrive damaged, defective, or incorrect will be reviewed separately from ordinary change-of-mind returns.
Customers should contact us before returning any bulk-order merchandise.
14. Warranty
Eligible products may be covered by applicable manufacturer warranties.
Warranty duration and coverage depend on the individual product and manufacturer.
Please retain invoices, serial numbers, product documentation, and other proof of purchase.
See our Warranty & Guarantee Policy for additional information.
15. Business & Commercial Purchases
Some equipment may have different manufacturer warranty terms depending on whether it is purchased or used for residential or commercial purposes.
Business customers should review the applicable manufacturer’s warranty and product specifications before purchasing equipment for commercial use.
Our team can assist with available product information before an order is finalized.
16. Taxes
Applicable sales taxes will be charged where required.
Business customers seeking tax-exempt treatment may be required to provide valid documentation before an order is finalized. Approval of tax-exempt status is subject to applicable requirements.
17. Contact Our Bulk Order Team
For bulk pricing, product availability, large equipment purchases, or a custom quotation, contact:
Hikaye 9 LLC
29 W Main St
Smithtown, NY 11787
United States
Email: support@hikaye9.com
Phone: +1 (631) 899-7427
When contacting us, use the subject line:
“Bulk Order Request”
and include the products and quantities you are interested in so our team can review your request efficiently.