Thank you for shopping with Hikaye 9 LLC. This Shipping Policy explains our order processing, shipping, delivery, tracking, and related procedures.

1. Shipping Area

Hikaye 9 LLC currently offers shipping within the United States only.

We do not currently offer international shipping.

Some products, particularly large or heavy outdoor equipment, may be subject to additional shipping limitations based on the destination, carrier availability, product size, or other logistical requirements. Any applicable restrictions will be communicated when necessary.

2. Order Processing Time

Orders are typically processed within:

1–3 business days

Business days are Monday through Friday, excluding U.S. federal holidays.

Processing includes order verification, payment confirmation, product preparation, packaging, and preparation for shipment.

Orders placed on weekends or holidays will generally begin processing on the next business day.

3. Estimated Transit Time

After your order has been processed and shipped, the estimated carrier transit time is:

5–7 business days

Our standard estimated total timeframe is therefore approximately:

Processing: 1–3 business days
Transit: 5–7 business days
Estimated Total: 6–10 business days

Delivery estimates are not guaranteed and may occasionally be affected by circumstances outside our reasonable control.

4. Shipping Costs

Where free standard shipping is offered, eligible orders will have no standard shipping charge.

If a shipping charge applies to a particular order, product, or delivery method, the applicable amount will be displayed during checkout before you complete your purchase.

Large, oversized, or heavy equipment may require special handling or freight arrangements where indicated.

5. Order Tracking

When tracking information is available, it will be provided after your order has been shipped.

Customers may receive:

  • A shipment confirmation
  • Carrier information
  • A tracking number
  • A link to track the shipment

Please allow some time after receiving your tracking number for the carrier’s tracking system to display the first update.

You can also use the Track Your Order page on our website to review available information about your order.

6. Shipping Carriers

Depending on the product, destination, package size, and service availability, orders may be shipped using established shipping and logistics providers.

The carrier used for a particular order may vary.

Large outdoor equipment may require different transportation arrangements from standard parcel shipments.

7. Large & Heavy Equipment

Certain products, including some lawn mowers, generators, backyard equipment, and other oversized products, may require special handling or freight delivery.

For these shipments:

  • Delivery procedures may differ from standard parcel delivery.
  • A carrier may contact you regarding delivery arrangements.
  • Someone may need to be available to receive the shipment.
  • Delivery accessibility requirements may apply.
  • Transit times may differ depending on the product and destination.

Where special conditions apply, relevant information may be displayed on the product page, during checkout, or communicated after the order is placed.

8. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify:

  • Recipient name
  • Street address
  • Apartment, suite, or unit number where applicable
  • City
  • State
  • ZIP code
  • Telephone number
  • Email address

If you discover an error after placing your order, contact us immediately at support@hikaye9.com.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee address changes once an order has entered fulfillment or has been transferred to the carrier.

9. Delivery

A shipment may be delivered to the address provided during checkout according to the carrier’s normal delivery procedures.

Depending on the carrier, product, and destination, a signature or delivery appointment may be required.

Once your tracking information indicates that your package is out for delivery, we recommend monitoring the carrier’s tracking updates.

10. Delivery Delays

Although most orders should arrive within the estimated timeframe, delays can occasionally occur because of:

  • Severe weather
  • Carrier disruptions
  • Holidays
  • High shipping volumes
  • Transportation interruptions
  • Incorrect or incomplete addresses
  • Delivery accessibility issues
  • Other circumstances outside our reasonable control

If your shipment is significantly delayed, please contact us and provide your order number so we can review the available shipment information.

11. Lost Packages

If your tracking information has not updated for an unusual period or you believe your shipment may have been lost, contact us at:

support@hikaye9.com

Please provide your order number and tracking information if available.

We will review the shipment information and, where appropriate, work with the applicable carrier to investigate the issue.

12. Packages Marked Delivered

If tracking shows Delivered but you cannot locate your package, we recommend first:

  • Checking around the delivery location
  • Checking entrances, garages, porches, and other safe delivery areas
  • Asking household members or neighbors who may have accepted it
  • Reviewing any delivery photograph or notice provided by the carrier
  • Allowing a short period in case the carrier’s delivery scan was recorded early

If you still cannot locate the shipment, contact us with your order number and tracking information so we can assist with reviewing the situation.

13. Damaged Shipments

Please inspect your order as soon as possible after delivery.

If your product arrives damaged, contact us promptly at support@hikaye9.com.

Please include:

  • Your order number
  • Description of the damage
  • Photographs of the product
  • Photographs of the packaging
  • Photographs of the shipping label where applicable

Please retain the original packaging while the issue is being reviewed.

Eligible damaged-product claims will be handled according to our applicable Refund & Return Policy and warranty procedures.

14. Refused or Undeliverable Shipments

If an order is returned because the address provided was incorrect or incomplete, delivery was repeatedly unsuccessful, or the shipment was refused without an applicable product issue, additional shipping costs may apply where permitted by law.

We will contact you when appropriate to determine the next steps.

15. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate your request before the order is processed or shipped.

Once an order has shipped, it generally cannot be cancelled and may need to be handled according to our Refund & Return Policy.

16. Estimated Delivery Times

All processing and transit times provided by Hikaye 9 LLC are estimates rather than guaranteed delivery dates, unless we expressly state otherwise.

We are not responsible for carrier delays or other circumstances outside our reasonable control, but our customer support team will assist when a shipment experiences a significant issue.

17. Contact Us

For questions regarding shipping, delivery, tracking, or an existing order, please contact:

Hikaye 9 LLC
29 W Main St
Smithtown, NY 11787
United States

Email: support@hikaye9.com
Phone: +1 (631) 899-7427

Order Processing: 1–3 business days
Estimated Transit: 5–7 business days
Shipping Area: United States only