At Hikaye 9 LLC, we aim to provide a simple, secure, and convenient checkout experience. This page explains the payment options and general payment practices for purchases made through our website.
Accepted Payment Methods
We accept the payment methods displayed as available during checkout. Depending on availability and your device or location, these may include:
- Visa
- Mastercard
- American Express
- Discover
- Major debit cards
- Other payment methods displayed at checkout
The payment options shown during checkout are the payment methods currently available for your order.
Secure Payment Processing
Payments are processed through secure third-party payment service providers.
Hikaye 9 LLC does not require customers to send complete credit or debit card information by email, telephone, or ordinary customer-service messages.
For your protection, never send your full card number, CVV/security code, PIN, or online banking password by email.
Currency
All prices and transactions on our U.S. store are displayed and processed in United States Dollars (USD) unless otherwise indicated during checkout.
Applicable taxes and shipping charges, if any, will be displayed before you complete your purchase.
Payment Authorization
When you place an order, your payment provider may perform authorization and security checks before approving the transaction.
Please make sure that your:
Name • Billing address • Card information • Contact details
are entered accurately.
Incorrect or incomplete billing information may result in a declined payment or delayed order processing.
When Will I Be Charged?
Depending on the payment method used, your payment may be authorized or collected when you complete checkout or as your order is processed.
After a successful order, you should receive an order confirmation using the email address provided during checkout.
Declined Payments
If your payment is declined, we recommend:
- Checking that your payment information is correct.
- Confirming that your billing address matches your payment provider’s records.
- Contacting your bank or card issuer if the payment continues to be declined.
- Trying another available payment method.
Hikaye 9 LLC generally does not receive the specific reason why a bank or card issuer declines a transaction.
Payment Security & Fraud Prevention
Orders may be subject to payment verification and fraud-prevention checks.
We reserve the right to review, hold, or cancel an order where there is a reasonable concern regarding unauthorized payment activity, inaccurate information, or suspected fraud.
If we cancel an order after payment has been collected, the applicable refund will be returned to the original payment method.
Refunds
Approved refunds are generally issued to the original payment method used for the purchase.
After a refund has been processed, please allow approximately 5–10 business days for it to appear in your account. The actual posting time depends on your bank, card issuer, or payment provider.
Please review our Refund & Return Policy for complete return and refund conditions.
Billing Questions
If you notice an unexpected charge or have a question about payment for an order, please contact our customer support team with your order number and relevant transaction information.
For security reasons, please do not include your complete payment card details.
Contact Us
For questions about payments, billing, refunds, or an order:
Hikaye 9 LLC
29 W Main St
Smithtown, NY 11787
United States
Email: support@hikaye9.com
Phone: +1 (631) 899-7427