These Billing Terms and Conditions explain the payment and billing practices applicable to purchases made through Hikaye 9 LLC.
By placing an order through our website, you agree to the billing terms described below.
Secure Checkout
Hikaye 9 LLC takes reasonable measures to provide customers with a secure online shopping experience.
Our website uses SSL (Secure Sockets Layer) encryption to help protect information transmitted between your browser and our website.
Payment transactions are processed through the payment methods and payment service providers made available during checkout.
Accepted Payment Methods
We accept the payment methods displayed during checkout.
Depending on availability, these may include major credit and debit cards such as:
- Visa
- Mastercard
- American Express
- Discover
- Other payment methods displayed at checkout
Available payment options may change from time to time.
Currency
All product prices, order totals, shipping charges, taxes, refunds, and other amounts displayed on our U.S. store are stated in United States Dollars (USD) unless expressly indicated otherwise.
Payment Authorization
By submitting an order, you represent that you are authorized to use the payment method provided.
Your payment provider may perform authorization, verification, or fraud-prevention checks before approving the transaction.
An order may be delayed or cancelled if payment cannot be successfully authorized.
When You Are Charged
Payment is generally authorized or collected during the checkout and order-processing process, depending on the payment method used.
After successfully placing an order, you should receive an order confirmation using the contact information provided during checkout.
An order confirmation does not prevent us from cancelling or refunding an order when necessary due to payment problems, suspected fraud, product unavailability, pricing errors, or other legitimate fulfillment issues.
Prices and Taxes
The price charged for a product will be the price displayed during checkout, subject to correction of obvious errors.
Applicable sales tax will be calculated where required based on factors such as the order and delivery location.
Any applicable charges will be presented during checkout before the order is submitted.
Shipping Charges
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
Where an order qualifies for free standard shipping, no standard shipping charge will be added.
Please refer to our Shipping Policy for complete information about shipping, processing, and estimated delivery times.
Payment Information
Payment card information may be handled directly by our third-party payment processors.
Hikaye 9 LLC does not require customers to send complete credit or debit card numbers to us by email or through ordinary customer-service communications.
For your security, never send your full card number, CVV/security code, or online banking password to us by email.
Failed or Declined Payments
A transaction may be declined for reasons determined by your bank, card issuer, or payment provider.
If your payment is declined, please verify your billing information or contact your payment provider.
Hikaye 9 LLC is not responsible for fees independently imposed by your bank, card issuer, or other financial institution.
Fraud Prevention
To protect our customers and business, orders may be subject to fraud and security screening.
We may contact you to verify information associated with an order when reasonably necessary.
We reserve the right to cancel or refuse an order where we reasonably suspect unauthorized payment activity, fraud, inaccurate information, or misuse of our website.
If a paid order is cancelled by us, the applicable amount will be refunded to the original payment method.
Refunds
Approved refunds are issued to the original payment method whenever reasonably possible.
After a refund is processed, please allow approximately 5–10 business days for the amount to appear in your account. Processing times are ultimately determined by your bank or payment provider.
For complete return eligibility and refund requirements, please review our Refund & Return Policy.
Billing Information
Customers are responsible for providing accurate and complete billing information when placing an order.
Incorrect billing information may result in payment authorization failure, order delays, or cancellation.
If you notice an error after submitting an order, contact us as soon as possible.
Privacy
Personal and billing information is handled according to our Privacy Policy.
We use information associated with transactions for purposes such as processing orders, preventing fraud, providing customer service, maintaining business records, and complying with applicable legal requirements.
Changes to These Billing Terms
Hikaye 9 LLC may update these Billing Terms and Conditions periodically to reflect changes to our payment methods, website, business practices, or applicable requirements.
The current version will be posted on our website with an updated Last Updated date.
Contact Information
For questions regarding payments, billing, charges, refunds, or an order, please contact:
Hikaye 9 LLC
29 W Main St
Smithtown, NY 11787
United States
Email: support@hikaye9.com
Phone: +1 (631) 899-7427