Terms of Service

Welcome to Hikaye 9 LLC. These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, and related services.

Throughout these Terms, “Hikaye 9,” “we,” “us,” and “our” refer to Hikaye 9 LLC.

By accessing our website, creating an account, or placing an order, you agree to these Terms. If you do not agree, please do not use our website or services.

1. About Hikaye 9 LLC

Hikaye 9 LLC is an outdoor equipment and garden supply business based in New York. We offer products that may include lawn mowers, generators, garden equipment, outdoor tools, parts, accessories, and related products.

Business Information:

Hikaye 9 LLC
29 W Main St
Smithtown, NY 11787
United States

Email: support@hikaye9.com
Phone: +1 (631) 899-7427

2. Online Store Terms

By using our online store, you confirm that you are legally capable of entering into a binding agreement or are using the website with the authorization of a parent or legal guardian where required.

You may not use our website or products for unlawful or unauthorized purposes.

You must not attempt to interfere with the security, operation, or functionality of our website.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, specifications, photographs, compatibility information, pricing, and availability.

However, product colors and appearance may vary depending on your device or display. Manufacturers may also update specifications, packaging, components, or designs.

We reserve the right to correct errors or inaccuracies and update product information when necessary.

Customers are responsible for reviewing product specifications and compatibility before placing an order.

If you are uncertain whether a mower, generator, replacement part, accessory, or other product is suitable for your needs, please contact us before ordering.

4. Pricing

Prices displayed on our website are shown in U.S. dollars (USD) unless otherwise indicated.

Prices may change without notice.

Applicable taxes, shipping charges, or other fees will be displayed during checkout when applicable.

If a product is accidentally listed at an incorrect price due to a technical, typographical, or other error, we reserve the right to correct the error and, where appropriate, cancel the affected order and issue a refund.

5. Orders

Submitting an order does not necessarily mean that the order has been finally accepted.

After placing an order, you may receive an electronic order confirmation. We reserve the right to review, reject, limit, or cancel an order where reasonably necessary, including in cases involving:

Incorrect pricing or product information
Product unavailability
Suspected fraud or unauthorized transactions
Payment authorization problems
Incorrect or incomplete shipping information
Technical errors
Unusual order quantities
Other circumstances that prevent us from reasonably fulfilling the order

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded to the original payment method.

6. Payment

You agree to provide current, complete, and accurate billing and payment information.

Payments may be processed through third-party payment service providers. The payment methods available to you will be displayed during checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method.

We do not generally directly store complete payment card details processed by our third-party payment providers.

7. Shipping and Delivery

Orders are shipped according to the shipping options and estimated timeframes displayed on our website.

Our standard estimated timeframe is:

Order processing: 1–3 business days
Estimated transit: 5–7 business days

These are estimates rather than guaranteed delivery dates unless we expressly state otherwise.

Delivery may occasionally be affected by carrier delays, severe weather, holidays, incorrect addresses, high order volumes, or circumstances outside our reasonable control.

Please review our Shipping Policy for additional information.

8. Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

Please contact us immediately if you discover an error in your shipping information.

We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to a shipping carrier.

Additional costs resulting from an incorrect address, failed delivery, or refused shipment may be the customer’s responsibility where permitted by law and where the issue was not caused by Hikaye 9 LLC.

9. Returns and Refunds

Eligible purchases may be returned in accordance with our Refund & Return Policy.

Our standard return period is 30 days from delivery for eligible products.

Change-of-mind products should generally be unused, uninstalled, and returned in their original condition with applicable packaging, manuals, accessories, and components.

Different conditions may apply to products that are defective, damaged in transit, or incorrectly supplied.

Please review our Refund & Return Policy before initiating a return.

10. Outdoor and Power Equipment

Products such as lawn mowers, generators, power equipment, and outdoor tools must be used, installed, maintained, and operated according to the manufacturer’s instructions and applicable safety requirements.

Customers are responsible for:

Reading supplied instructions and safety documentation
Using products only for their intended purpose
Following maintenance requirements
Using appropriate fuel, oil, batteries, electrical connections, and accessories where applicable
Ensuring appropriate installation or assembly
Keeping equipment away from unsafe operating environments
Following applicable local laws and safety requirements

Improper installation, modification, misuse, neglect, unauthorized repairs, or failure to follow manufacturer instructions may damage equipment and may affect applicable warranty coverage.

11. Generator Safety

Generators must be operated according to the manufacturer’s instructions and safety warnings.

Portable fuel-burning generators can produce carbon monoxide, a dangerous and potentially fatal gas. They should never be operated in enclosed or improperly ventilated spaces.

Always follow the manufacturer’s placement, ventilation, electrical connection, fueling, and operating requirements.

Nothing on our website should be treated as a substitute for the manufacturer’s safety instructions.

12. Warranty

Certain products may include warranties provided by their manufacturers.

Warranty duration, coverage, exclusions, and claim procedures may vary depending on the product and manufacturer.

A manufacturer’s warranty is separate from Hikaye 9 LLC’s return policy.

Contact support@hikaye9.com if you need assistance identifying the applicable warranty process for a product purchased from us.

13. Repairs and Services

Where Hikaye 9 LLC offers mower, garden-equipment, or other repair services, specific estimates, service terms, parts requirements, timelines, and charges may be communicated separately.

A repair estimate may change if additional problems are discovered during inspection or disassembly. Where appropriate, we will seek authorization before performing material additional work beyond an agreed estimate.

14. Product Availability

Products may become unavailable without notice.

We reserve the right to limit quantities, discontinue products, or modify our product selection.

If an ordered item becomes unavailable after an order has been placed, we may contact you regarding available options or cancel and refund the affected item.

15. Promotions and Discounts

Promotional offers, coupon codes, discounts, and special pricing may be subject to additional conditions.

Unless otherwise stated, promotions:

Cannot be redeemed for cash
May have expiration dates
May apply only to selected products
May not be combined with other offers
May be limited to one use per customer or order

We reserve the right to cancel promotions affected by fraud, abuse, or technical errors.

16. Accounts

Certain website features may allow you to create a customer account.

You are responsible for maintaining the confidentiality of your login credentials and for activity occurring through your account.

Please contact us if you believe your account has been accessed without authorization.

We may restrict or terminate accounts that are used fraudulently, unlawfully, or in violation of these Terms.

17. Intellectual Property

Unless otherwise stated, the Hikaye 9 website and its original content, branding, logos, graphics, layouts, and other materials are owned by or licensed to Hikaye 9 LLC and are protected by applicable intellectual property laws.

Third-party product names, trademarks, logos, and images remain the property of their respective owners.

You may not reproduce, distribute, modify, or commercially exploit protected website materials without appropriate authorization.

18. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites and services, including payment processors, shipping carriers, social networks, mapping services, or manufacturers.

We are not responsible for the content, availability, privacy practices, or independent services of third parties.

Your use of third-party services may be governed by their own terms and policies.

19. Reviews and User Content

If our website allows customers to submit reviews, photographs, comments, or other content, you are responsible for the content you submit.

You must not submit content that is unlawful, fraudulent, threatening, defamatory, infringing, malicious, or intentionally misleading.

We may moderate or remove content where reasonably necessary to maintain the integrity and security of our services, subject to applicable law.

20. Prohibited Uses

You may not use our website to engage in fraudulent or unlawful activities, distribute malicious software, attempt unauthorized access, interfere with website functionality, impersonate another person, scrape or exploit the website in an abusive manner, or violate the rights of Hikaye 9 LLC or another party.

21. Disclaimer of Warranties

To the extent permitted by applicable law, our website and services are provided on an “as available” basis.

We do not guarantee that the website will always operate without interruptions, delays, technical errors, or security incidents.

Nothing in these Terms excludes warranties or consumer protections that cannot legally be excluded.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Hikaye 9 LLC will not be liable for indirect, incidental, special, or consequential losses arising solely from use of the website or services where such liability may lawfully be limited.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.

23. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

24. Changes to These Terms

We may update these Terms periodically to reflect changes to our services, business practices, or legal requirements.

The current version will be posted on our website with an updated “Last Updated” date.

Changes will apply as permitted by applicable law.

25. Governing Law

These Terms are governed by the applicable laws of the State of New York and applicable federal laws of the United States, without limiting any mandatory consumer rights that may apply.

26. Contact Us

Questions regarding these Terms of Service can be directed to: